Not only do we make the world's most intricate and textured handmade rugs, but with frequent reviews of the process, we empower our rug weavers and their communities to break the cycle of poverty to build a brighter future for everyone involved with Rugs Online.
Weaving the Dream.
Creating the perfect art piece to compliment your indoor space didn't just happen at the drop of a hat. Since 1992, the Rugs Online business went under constand reviews and transformation to maximise quality of product, and become a leader in the industry by supporting everyone who came into contact with the brand. Each one of us are absolute rugaholics, meaning we will gladly put in the hard work to deliver top-quality, handmade rugs that we are proud to stand by years after creation.
We cut the middlemen out, getting money into the hands of our rug weavers.
Purchase With Confidence.
As a community, we really believe in the value of customer service, you could have the best marketing strategy but if your customer service is poor, we know that means risking everything. We will take the necessary steps to ensure you have a positive buying experience by responding to messages within 24 hours and consistently ensuring every one of your enquiries are addressed as soon as possible.
We understand that some people like to be able to touch and feel products before buying Therefore every rug comes with a 14-day money-back guarantee. Simply get in touch with us and we will discount the price tag.
Our Buyer Protection covers your buy from purchase to delivery so you can shop with a sense of security.
100% Satisfaction Guarantee.
At Rugs Online, we pay attention to your security and protection. You can shop securely utilising the world's generally well known and reliable payment methods using SSL certificates! All our items are covered with a 14-day money-back promise. On the off chance that in any way, shape, or form you're not totally happy with your purchase, get in touch with us for a refund. We'll gladly help you.
We hope you enjoy our products as much as we enjoy offering them to you. If you have any questions or comments, please don't hesitate to contact us.
Rugs Online Origins.
Here at Rugs Online, we are dedicated to providing you with the very best of rugs, with an emphasis on authentic tribal Persian rugs, modern area rugs, and luxury floor rugs. Our mission is to make decorating easy and affordable by providing our customers with high-quality rugs at affordable prices.
Founded in 1992, our family has been in the rug industry for almost 3 decades. Rugs Online ® has come a long way from its beginnings in Sydney, Australia. When we first started out, our passion for handmade rugs drove us to start our own business. We slowly started off by working from our garage and shipping to local customers.
Currently, we have 7 distribution centers including USA, Canada, United Kingdom, Australia, Italy, and China. We can keep our prices low by maintaining close relationships with rug artisans, designers, and factories that make our goods. This partnership has allowed us to establish ourselves as the rugs industry leader and curate a vast range of products at wholesale prices. We are a team driven to provide excellent customer service not only at every step of your purchase but even after the sale.
With over 50,000 happy customers around the world, we've adapted our processes and procedures to maximise our relationships with our clients. We employ Real staff on our customer service team that are prepared to help 24/7 through every step of your purchase and thereafter. We gladly offer a full satisfaction guarantee. Our top priority is to achieve customer satisfaction, so in a rare case, you don’t like our product, every purchase comes with a 30-day money-back guarantee!
We pre-check every single rug manually before shipping therefore our entire range of rugs comes with full 12 months warranty. We have distribution centers around the world and that has enabled us to ship rugs to your doorstep as early as 2 weeks. We roll up any size carpet & nicely package them into our set shipping boxes. We have shipped merchandise all over the world!
Together, let’s treasure this tradition and add a little culture to our everyday lives.