We're online every day and here to help! For the quickest response, drop us a live chat (and speak to real people!) via the Chat Box on the bottom right of your screen. We're here all day, and all night! You can also give us a call at +61 (02) 9642 7189 Mondays to Fridays from 9:00 AM - 5:30 PM AEST or reach us via email on firstname.lastname@example.org for a response within 24 hours.
My rug arrived damaged. What do I do?
We are so sorry to hear this - let's get this resolved as quickly as possible. Please reach out to our Customer Service Team - the fastest option is via Live Chat. Make sure you have your order number, email address, and a couple of clear photos of the rug, to help us provide you with a quick resolution.
What if I change my mind about my purchase?
Rugs-online allows ordering rugs for a trial period and returns them if not liked. Also, it is possible to exchange the carpet in the given time slot.